Moncler Femme

FAQ

1.Are your products 100% original or not?
We guarantee all of our products are 100% original and offer returns if you don't satisfy! All of our products are directly from the factory,all of them are with good quality and original package.They are highly praise by the customers.As the product are directly from factory and they just not register,so they don't need to pay any tax,so the price willl be much more lower than the original ones,but the quality are same with the original.

2.How to make an order from your website?
Here are some step-by-step instructions to help you make an order from our website: (1) Choose your favorite merchandise, color and size clearly. (2) ADD the goods into "shoppingcart", fill in your info(add, zip code, email, tel, etc.) more precise so that we can send in time. (3) Choose your payment method,you can select both "Visa" and "MasterCard", meanwhile fill in your Credit Card information. (4) Click "check out" to finish all the process.If you have something to learn more, please contact our live support or our customer service by email!

3.What are your payment methods?
We can do the payment easily by credit card.you can select both "Visa" and "MasterCard".

4.Is it safe to buy from your website?
Yes ,we have a 128 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. You just be 100% assured to purchase from us.

5.What is shipping charge to my country?
We offer free shipping for all over the world!

6.How will you ship my designer shoes?
We ship all our orders through courier services(EMS,TNT,UPS,DHL,FEDEX) to your door. You will receive a tracking number so you can track the progress of your shipment.

7.How long will it take for the shipping to my country?
Usually, it will take 5-7 business days.

8.Are there any extra taxes for the custom?
You needn't pay any extra charge or custom tax when you receive the parcel!

9.How can I track the whole shipping process?
We will send you a tracking number after the shipping of your order; you can track the whole shipping process on the EMS,DHL,UPS,TNT or FEDEX website.

10.How to cancel an order? How about the refund?
If you want to cancel an order on this website, you should contact us whintin 12 hours after ordered. You will be asked to provide the order number together with the reasons of cancellation. When you received the items and you don't satisfy ,you can contact our customer service within 15 days after you received the items, we will arrange your refund or exchange!

11.How to do a wholesale?
If you want do a wholesale, please contact the sales department via email.
We will get touch with you as soon as we can.

12. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size.(For example: If you wear the 6.5,you should be select a size 7.)Normally the products will stretch a bit with use.

13. How to cancel the order?
Cancellation of an order must be requested before the order has been dispatched. We process all orders as quickly as possible within 3-6 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy. And all cancellation will be charged some commission by the bank. Hope you could understand. Welcome login and order from our website.

14.If you still have any question, pls feel free to contact to us